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Shipping Policy

​Shipping Methods

We ship exclusively within the United States, using trusted carriers including UPS, FedEx, and freight services for larger orders.
Shipping speeds depend on available inventory, order quantity, and your account status level. If you have questions about your shipping options, our team is happy to help.

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Processing & Delivery Times

  • Orders are typically processed and shipped within 1–3 business days after purchase.

  • You’ll receive a shipping notification and tracking information by email as soon as your order leaves our facility.

  • Shipping is uninterrupted for accounts in good standing (no outstanding balances).

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Shipping Costs

  • Shipping rates are calculated based on order size and weight.

  • Orders over $10,500 ship free.

  • Blair Ceramics serves only B2B customers; we do not sell to end users.

 

Order Tracking

  • Tracking information is automatically emailed to you once your order ships.

  • You can follow your shipment’s progress using the link provided in your email.

Damaged, Lost, or Delayed Shipments

If your shipment is damaged, delayed, or lost in transit:

  • Contact us at info@blairceramics.com as soon as possible.

  • Please provide detailed photos of any damage.

  • High-value accounts may receive an onsite visit from our team to assess and resolve the issue.

  • For damaged goods, we’ll work with our shipping partners and promptly send a replacement order once the claim is processed.

 

 

Report a Shipping Issue

 

 


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Returns Due to Shipping Issues

  • If you receive the wrong item or your order is damaged in transit, we’ll cover the return shipping and send a replacement.

  • If you ordered the wrong product, return shipping is your responsibility.

  • All returns must include photo documentation and be reported within 3 days of shipment arrival.

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